SHARED INBOX
The whole story, in one place.
Every call, voicemail and text with a customer sits in one conversation. Your team sees the history before they pick up.
One thread per customer
Calls, texts and voicemail in order, across every number.
Notes for the team
@mention a teammate. Notes are never sent to the customer.
Clean handoffs
Assign a conversation and the next person starts with context.
How it works
- 1 Invite your team
- 2 Share your lines
- 3 Work from one inbox
Questions
How does the shared inbox work?
Every call, voicemail and text with a customer sits in one conversation your team can see. Assign it, leave an internal note, and whoever picks it up next has the whole story.
Can my team leave notes?
Yes. Internal notes and @mentions sit inside the conversation and are never sent to the customer.
How many people can use my account?
Starter includes 1, Team 3 and Business 10. Add more any time: $15 a user on Starter and Team, $12 on Business.