Refunds and cancellation
Last updated September 2026
What we refund
Only unused prepaid account credit is refundable: credit top-ups, auto-recharges, and balance credit bought on a custom invoice.
Card processing fees are not returned. We deduct the processor's fee on the original payment, in proportion to the part refunded, and any fee the processor charges on the refund itself.
Example: you top up $50 and the card fee is $1.75. You use $20, so $30 is unused. We refund $30 less $1.75 × 30/50 = $28.95.
What we do not refund
- Bundles of any kind (SMS, MMS, call minutes), whether the units are used or unused.
- Credit already spent on calls, texts, fax, recording, transcription, AI summaries or the AI agent.
- Plans, seats and add-ons for the current period.
- Number rental, setup and porting fees.
- 10DLC brand and campaign registration fees.
- Card processing fees.
- Any payment under an open chargeback or dispute.
No roll-over
Plan allowances, packages and bundles do not roll over. Unused units expire at your monthly renewal and are not refunded.
Cancelling a plan
You can cancel any time in Billing. Plans are billed per period: access runs to the end of the period you paid for, and we do not refund partial periods.
Phone numbers
Numbers are rented monthly. A released number is not refunded for the current month and may not be recoverable.
Billing errors
If we charge you in error or charge you twice, we refund that charge in full. Contact support within 30 days.
How to ask for a refund
Email support@ringlite.io from the account owner's address. Refunds go back to the original payment method and usually arrive in 5-10 business days.
Contact
Ringlite is operated by Sabine Property Group LLC, 2106 House Ave, Suite 820, Cheyenne, WY 82001, USA. Email support@ringlite.io or call +1 (469) 461-7576.