MENUS
The right person answers.
Press 1 for billing, 2 for returns, and a queue so the next available agent takes it.
RSolutions / Customer support
Route the call. Keep the thread.
Menus and queues put callers with the right person, and calls, voicemail and texts sit in the customer's conversation. Your team reads the history before answering.
RECORD
Nothing gets lost.
Recordings and voicemail are saved to the customer's conversation.
NOTES
The next agent knows.
Notes with @mentions sit in the thread, so nobody asks the caller twice.
1On the line
What you get
Calling
Make and take calls from your computer. Ring the whole team or route through a menu, and send whatever you miss to voicemail in the same inbox.
Learn more →Shared inbox
Every call, voicemail and text with a customer sits in one conversation. Your team sees the history before they pick up.
Learn more →Business texting
Carriers filter texts from businesses that are not registered. Ringlite has the 10DLC brand and campaign forms built in, and tracks approval for you.
Learn more →Plan fit
Team fits most customer support teams
3 users + 3 numbers included. Extra user $15 · extra number $5
Team and Business include shared call minutes (Team 200 and Business 1,000 a month); after that, calls and texts are pay as you go at the published rates.
$45/month
See pricing →Questions from customer support teams
Can I set up a phone menu?
Yes. Team and Business include phone menus (press 1 for sales, 2 for support), call queues and business hours routing.
How many calls can we make at the same time?
Each number carries up to 2 live calls at once, and each person one. To have more people on calls together, add numbers.
Can I record calls?
Yes, on Team and Business. Recording is switched on for your workspace on request (ask us), and recording, transcripts and AI call summaries are billed per minute (ask us for the current rate). Check your state's consent rules; many require telling the other person the call is recorded.
How does the shared inbox work?
Every call, voicemail and text with a customer sits in one conversation your team can see. Assign it, leave an internal note, and whoever picks it up next has the whole story.